Contact
Support is by email. Include what is listed below and we can usually answer without a back-and-forth.
Please do not attach bank statements to email. If a conversion needs engineering attention, use the feedback control on the conversion and tick the option to share it with engineering; that keeps the document inside the retention and deletion rules described on the security page.
What to include
- Conversion problems
- Your conversion ID, e.g.
conv_8f3k2…, found on the conversion page and in the Conversion Report. With the ID we can see the status, error code and validation issues without needing the file. - Billing
- The email address on the account and, for a specific charge, the date and amount. Invoices and card changes are self-service in the billing portal.
- Privacy requests
- The email address on the account and what you are requesting (export, correction or deletion). See the privacy policy.
- Security reports
- Steps to reproduce. See the reporting section on the security page.
- Operator
- Banking Converter is operated by Banking Converter.